IT Service Desk Specialist (m/f/d) 1st & 2nd Level / Salzburg, Austria

FKS Austria, technisch

Friedrich Karl Schroeder Austria GmbH & Co. KG (FKS Austria) is a competent IT service company with a focus on information technology. As a medium-sized, owner-managed company, FKS Austria offers solutions for IT infrastructure for the commercial middle class.

You`ll support us at the Salzburg location with your expertise in an innovative environment of more than 6000 users in european region – with a “home in the evening guarantee”!

We have been awarded as “Hamburg’s Best Employers 2023” and we`re looking for reinforcements!

Benefit from a corporate culture that promotes performance, teamwork, personal responsibility and innovation. We live our passion for IT every day in diverse teams. Challenging and varied tasks in a fast growing company are waiting for you.

Task field – challenging and innovative

  • IT support for the Salzburg area. Point of contact for all IT inquiries
  • Receipt and resolution of incidents within the scope of 1st level remote support
  • Installation and configuration of hardware and software
  • Introduction of users to the corresponding systems
  • Documentation of activities in the ticketing system
  • Support of departments in IT projects

Qualifications – competent and reliable

  • Completed IT training, a comparable qualification or relevant work experience in IT support (experience in IT enterprise support is advantageous)
  • Solid knowledge in the support of notebooks, desktops, smartphones, and tablets
  • Experience with operating systems such as Windows 11 and Apple MAC OS, as well as knowledge of the Microsoft Office product range (knowledge of Office 365 is advantageous)
  • Very good knowledge of German and good English skills (both written and spoken)
  • Preferable additional knowledge: Basic knowledge of MS Server systems and additional languages such as Spanish, French, Russian or Italian

Benefits at FKS - Fair and family-friendly

    Team events and celebration
    Career and professional development
    Cafeteria for shared breaks
    Sports opportunities
    Mobile working
    Innovative working environment

  • We`re obligated to state a minimum collective agreement salary of €31,122 gross per year (based on full-time employment, 38.5 hours per week) for this position. Depending on qualifications/ experience, the offered salary could significantly exceed this amount
  • Hybrid workplace (office/ home office)
  • Free lunch and free drinks (soft drinks, juices, energy drinks, coffee & tea)
  • Possibility to engage in various sport activities (showers are available on the premises)
  • A corporate culture that promotes performance, teamwork, accountability, and innovation
  • Challenging and diverse tasks in a growing company with tradition
  • Lots of fun in a highly motivated team and the opportunity to use foreign languages
  • Modern air-conditioned offices without a dresscode in a casual environment
  • Good accessibility by public transportation or bicycle with appropriate parking facilities for bicycles or cars
  • An extensive onboarding period followed by on the job training, working on real incidents and requests from customers

Contact us - simple and direct

Please send your application to FKS in Hamburg by email to or by post. Personnel matters are handled from there. We‘re looking forward to receiving information on your possible start date and your salary expectations.

Applications by post have to be send to:
Friedrich Karl Schroeder GmbH & Co. KG
Personalabteilung / Recruiting
Schwarzer Weg 8
22309 Hamburg

Please send applications by email to

Important notice

You can apply to our company electronically, especially via email at Of course we`ll use your information exclusively for processing the application. Personnel matters for FKS Austria are handled by FKS Friedrich Karl Schroeder GmbH & Co. KG in Hamburg. Your application will be reviewed there and forwarded to the Austrian team leader. Please note that unencrypted emails aren`t protected during transmission. We recommend you encrypt any confidential documents/ materials before sending them to us or send them by post. You can find more information on applicant data protection on our website.